Please Note: There may be shipping delays due to the COVID-19 pandemic. These circumstances are out of our control and we cannot guarantee orders will be received in the exact time periods listed below. Because of this, we are giving our customers free shipping with the code FREESHIP2021.
Order processing and verification typically takes 1-4 business days depending on demand levels and product shortages.
The expected time of arrival is 12-21 business days.
You will always receive an email once your order is processed as well as a tracking number.
Changes To Orders
Once an order is placed, we cannot add, remove, or change any items/addresses in the order.
In the event that a delivery address is submitted incorrectly when an order is placed, Ancient Case assumes no responsibility and cannot ship out a replacement package or refund these orders.
If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.
Lost or Stolen Packages
We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.
Please contact the shipping carrier directly if you have not received your package or cannot locate it.
Once an order is placed, it cannot be cancelled.
Please contact us via our contact forum.